PassPrep – Privacy Policy

Effective Date: September 30, 2026

This Privacy Policy explains how PassPrep, Inc. (“PassPrep,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you use our website, mobile applications, and related services.

1. Information We Collect

We may collect the following information:

Personal Information

  • Name
  • Email address
  • Account information
  • Transaction and billing information associated with purchases. Payment card information is processed by our third-party payment providers.
  • Information you provide when contacting customer support
  • Information submitted through the Free NCLEX Readiness Check, including the email address provided to receive results

Usage Information

  • Study activity
  • Quiz and question activity
  • Performance metrics
  • Topic and subtopic progress
  • Device and browser information
  • IP address
  • Information about how you interact with our website and mobile applications

2. How We Use Your Information

We may use your information to:

  • Create and maintain your PassPrep account
  • Provide access to PassPrep and its features
  • Process and manage purchases
  • Track study performance and progress
  • Provide and deliver Free NCLEX Readiness Check results
  • Improve our website, mobile applications, content, and functionality
  • Send account, service, and other necessary communications
  • Provide customer support
  • Detect, prevent, and address security, fraud, or technical issues
  • Send marketing communications when you have opted in

You may unsubscribe from marketing communications at any time. You may still receive necessary account, transactional, security, or service-related communications.

3. Payment Processing

Payments are processed through third-party payment providers, including Stripe for web purchases and the Apple App Store or Google Play for mobile purchases.

PassPrep does not store full payment card numbers. Payment providers process payment information according to their own privacy policies and security practices.

4. Cookies and Tracking Technologies

PassPrep may use cookies and similar technologies to operate the website, understand how users interact with our services, measure performance, and improve the user experience.

We may also use analytics, advertising, and conversion-measurement technologies where applicable.

We use Google Analytics to understand how visitors find and use our website, for example which pages they visit, how they arrived at the site, and which features they use. Google Analytics uses cookies and similar technologies to collect this information. Google processes this information under its privacy policy at https://policies.google.com/privacy. You can opt out of Google Analytics with the Google Analytics Opt-out Browser Add-on at https://tools.google.com/dlpage/gaoptout.

We use Microsoft Clarity to understand how visitors use our website, for example which pages they visit, where they click and how far they scroll, through heatmaps and session recordings. Clarity may use cookies and similar technologies. Text typed into forms, such as email addresses and passwords, is masked and not recorded. Microsoft processes this information under its privacy statement at https://privacy.microsoft.com/privacystatement.

We use MailerLite to send email updates, such as free NCLEX questions and study tips, to people who agreed to receive them. MailerLite processes your email address and related information, such as your readiness score and whether you have a PassPrep account, on our behalf. You can unsubscribe at any time using the link in any email.

You may be able to control or disable certain cookies through your browser or device settings. Disabling certain technologies may affect the functionality of some features.

5. How We Share Information

We do not sell your personal information.

We may share information with service providers that help us operate and provide PassPrep, including:

  • Payment processors
  • Hosting and infrastructure providers
  • Analytics providers
  • Customer support and communication providers
  • Marketing and advertising platforms, where applicable

We may also disclose information when required by law, to respond to valid legal requests, to protect the rights and security of PassPrep or others, or in connection with a merger, acquisition, financing, sale, or other business transaction.

We share information with service providers as necessary for them to provide services on our behalf and subject to applicable contractual and legal requirements.

6. Data Security

We use reasonable technical, administrative, and organizational safeguards designed to protect your information. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, including to:

  • Provide and maintain your account and services
  • Fulfill transactions
  • Comply with legal and regulatory obligations
  • Resolve disputes
  • Prevent fraud and abuse
  • Enforce our agreements

Retention periods may vary depending on the type of information, the purpose for which it was collected, and applicable legal, regulatory, and business requirements.

8. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information, including the right to:

  • Request access to your personal information
  • Request correction of inaccurate personal information
  • Request deletion of your personal information
  • Opt out of marketing communications
  • Exercise other privacy rights available under applicable law

To submit a privacy request, contact us at support@passprep.com.

We may need to verify your identity before completing certain requests.

9. Children's Privacy

PassPrep is not intended for individuals under 18 years of age. We do not knowingly collect personal information from individuals under 18.

If we learn that we have collected personal information from an individual under 18, we will take appropriate steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. When we make changes, we will update the Effective Date at the top of this page and provide additional notice when required by applicable law.

11. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us at:

PassPrep, Inc.
Email: support@passprep.com